Write to us
We answer in French, English, Swahili or Malagasy, within the time shown under each address.
Our addresses
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General enquiries
For anything not covered below.
Answer within three working days.
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Press
Interview requests, fact-checking, access to the brand kit.
Answer within 48 hours.
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Security
Vulnerability reports, before publishing anything.
Acknowledged within three business days, then followed until the fix ships.
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Partnerships
Mobile money operators, ad networks, training organisations. State the country and the subject in the subject line.
Answer within three working days.
No phone line: in writing, you keep the transaction reference and our answer, and so do we.